Ask a voice AI vendor if their product is HIPAA compliant and they’ll have an answer ready. Ask if it meets Section 508, and most go quiet.
A missed call to a small business costs a job. A missed call to an admissions office costs four years of tuition.
Every small business owner asks the same question before they’ll trust an AI with real calls: “What happens when it doesn’t know the answer?”
Every fall, admissions offices get buried. Application status questions. Financial aid deadlines. “Did you receive my transcript?” Transfer credit questions. The same fifteen questions, thousands of times, concentrated into about ten weeks a year.
The fastest way to build an AI voice agent is the way almost everyone builds one: pick an LLM API, plug in a voice synthesis service, route it through whatever’s cheapest, deploy on a generic cloud. You can have something answering calls in a weekend.