Oleksii Kocherev

Most small businesses know they miss calls. Almost none of them know what it actually costs.

If you want to sell anything to the US federal government — software, consulting, a voice AI platform — there’s a paperwork gate before there’s a sales conversation. Nobody explains it well in one place, so here’s the short version, from the inside of doing it.

Building a voice AI platform is relatively easy. Building one that can securely process protected health information is something else entirely.

Every year, millions of Americans call federal agencies for healthcare, taxes, disaster relief, immigration, or veterans’ services. Behind every one of those calls sits a contact center.